Frequently asked questions
Back- Order items are products that are out of stock and are not immediately available. Delivery times may take several weeks potentially arriving sooner or later than estimated. You may cancel or return any back-order item based on our return policy. If you have any questions about your back-order contact us.
Returns are eligible within 30 days from the date of delivery by mail. Items must not be worn, have Original tags attached and are in Original packaging. All merchandise that has been used, worn, altered or damaged will not be accepted. We want our customers to be happy and will always do our best to make sure our customers are satisfied. Returned items will be replaced.
To request an exchange, please contact us. Returned items must meet the conditions and guidelines listed in our Return Policy in order to be accepted for an exchange. Exchanges are subject to item availability.
Original One Clothing Items are only authentic if purchased online at Originalonesclothing.com. or if purchased at our partner stores. All partner stores are specified on the Original Ones Clothing online website.